Le RMM (Remote Monitoring and Management) est un type de logiciel destiné aux professionnels de l’informatique qui prend en charge la surveillance et la gestion à distance des terminaux. D’autres termes tels que la gestion informatique à distance et la gestion réseau peuvent également être utilisés pour décrire la RMM.
A remote monitoring and management (RMM) software application enables managed IT service providers (MSPs) to remotely and proactively monitor their customers' networks and computers.
Data about the remote devices, also known as endpoints, is collected by a lightweight software program called the Agent. The Agent then communicates this data to the RMM application. The service provider has access to this information via the web interface.
With an RMM solution, you can collect information about the customers' network, hardware, and software. You can also remotely support customers, proactively monitor every endpoint, deploy patches, create alerts and tickets when issues arise, schedule maintenance jobs, and more. You can stay ahead of issues and resolve them without going on site, often before your customers are aware of a problem.
Pour déployer la gestion de la surveillance à distance, une petite application, souvent appelée « agent », est installée sur les terminaux gérés. Les informations sur l’état et l’état de la machine sont ensuite envoyées au MSP par ces agents.