We Take Care of Our MSPs

Datto Support offers best-in-class consultation and assistance to help you learn, fix, and do more for your MSP business. Launch our award-winning, 24/7/365 support, and direct-to-tech access support now!

Get More From Datto
With Free, Unlimited Support

Consultation with our Tech Pros

As geeks at heart, we love to work through support questions ranging from “how tos” to walking through installations or updates questions, to providing specific consultations and training that enable you to become more self-sufficient on Datto’s platform.

Fast Response Times

We know you depend on fast response times from Datto Support so you can get back to what's important to you—managing your MSP business. With Datto Support, never feel frustrated by long wait times, or the inability to speak with an expert about your support needs.

Privacy Protection at Every Step

Every user is authenticated, so we can ensure information related to your service ticket is private, and you and your clients are protected—whether you're getting help through our automated chat system, or calling into the support team directly.

In-region Tech Support

From the U.S. to New Zealand, we have more than 500 global support team members ready to give you tech support and ongoing education, directly from the region you live or work.

Partners Always Get Free Unlimited Support

We will never charge you to help you. From “how-to’s” to installs in highly complex environments to sanity-checks, Datto’s massive support team exists for your success.

Prefer Humans? We’ve Got You Every Step of the Way.

Datto’s Support Hub is only a fraction of the support and education you’ll get throughout your Datto partnership. Our team is filled with brilliant, helpful people who can assist you at all stages of your relationship with us. From deciding which products suit your needs best, to learning tricks for growing your MSP business, we’ve got your back.

  1. Becoming a Partner

    Sales Rep

    Your biggest listener, and problem-solver.

    “I’ll help you find the right Datto solutions for your MSP business, and end-user needs.”

    • Active listening
    • Business acumen
    • Problem solving
  2. Getting Started

    Onboarding Manager

    Your dedicated welcoming committee.

    "We'll spend the first 60-days of your partnership exploring all the possibilities for growing your MSP business with Datto."

    • Enthusiasm
    • Efficiency
    • Flexibility

    Implementation Manager

    Your personal tour guide.

    “I’ll help you implement and deploy your current Datto features — and plan for future updates — to get the most of your solutions.”

    • Coaching and mentoring
    • Tech savvy
    • Delegation
  3. Growing together

    Account Rep

    Your primary contact, and your Swiss Army knife.

    "I'll help with training, technical questions, or suggestions for adjusting your Datto account as needed."

    • Client advocacy
    • Communication
    • Strategy

    Support Partner

    Your on-demand tech gurus.

    "We're available 24/7/265 to answer all your questions about set-up, installation, troubleshooting and how-tos for your account."

    • Tech savvy
    • Empathy
    • Patience

Sales Rep

Your biggest listener, and problem-solver.

“I’ll help you find the right Datto solutions for your MSP business, and end-user needs.”

  • Active listening
  • Business acumen
  • Problem solving
Datto’s Support Hub is only available to Datto partners. For clients of our partners, please reach out to your MSP for direct support.

Global Support

  • United States
    Phone: +1 (888) 294 6312
  • Canada
    Phone: +1 (877) 455-6015
  • Europe, Middle East, Africa
    Phone: +44 (0) 118 402 9609
  • Australia
    Phone: +61 (02) 8015 6826
  • Singapore
    Phone: +65 (31) 582540
  • Netherlands
    Phone: +31 (20) 888 61 09
  • New Zealand
    Phone: +64 9802 0930
  • Germany
    Phone: +49 (0) 89 2019 7750
  • Malaysia
    Phone: +60 392122274
  • Indonesia
    Phone: +62 2150851365
  • Philippines
    Phone: +63 22313934
  • Vietnam
    Phone: +84 444583352
  • Thailand
    Phone: +66 600024157

North America Product-specific

  • Disaster Recovery Help
    Phone: (833) 328 8637
  • Business Continuity Help
    Phone: (833) 863 2237
  • Siris
    Phone: (833) 863 2237
  • Alto
    Phone: (833) 863 2237
  • Cloud Continuity for PCs
    Phone: (833) 863 2237
  • SaaS Protection
    Phone: (877) 400 7227
  • Workplace
    Phone: (833) 766 1787
  • File Protection
    Phone: (833) 766 1787
  • Autotask PSA
    Phone: (844) 633 3772
  • RMM
    Phone: (833) 766 1787
  • Commerce
  • Wifi
    Phone: (844) 297 9434
  • Switches
    Phone: (844) 297 9434
  • Routers
    Phone: (844) 297 9434